1/4/2024 0 Comments Adult chatbot 4![]() ![]() A recent review of digital health technology use among young people found that websites and search engines were used more commonly, whereas social media, self-tracking apps and wearable devices were experimented with but not typically used long-term. There are numerous advantages to accessing health information online, including information immediacy and anonymity, which are especially appealing to younger generations. This is especially true among youth, including adolescents and young adults. ![]() Searching online for health information has accelerated in line with advances in technology and social media uptake. Conclusionįindings can guide chatbot designers and nutrition behaviour change researchers on potential chatbot roles, features, style and language and messaging in order to support healthy eating knowledge and behaviours in young adults. Finally, the preferred chatbot message subjects included training (e.g., would you like to see a video to make this recipe?), enablement (e.g., healthy eating doesn’t need to be expensive, we’ve created a budget meal plan, want to see?) and education or informative approaches (e.g., “ Did you know bananas are high in potassium which can aid in reducing blood pressure?”). Additional ‘general’ chatbot features included authenticity, personalisation and effective and strategic development, while the preferred chatbot style and language included tailoring (e.g., age and gender), with a positive and professional tone. Finally, to support R3 interviewees recommended the following features: F5: enhance interactivity, F6: offer useful anonymous support, F7: facilitate user connection with content in meaningful ways and F8: outreach adjuncts to website (e.g., emails). For R2, suggested features included F3: nudge or behavioural prompts at critical moments and F4: assist users to navigate healthy eating websites. To support R1, the following features were suggested: F1: chatbot generated recommendations and F2: triage to website information or externally (e.g., another website) to address current user needs. Interviewees identified three potential roles of a chatbot for supporting healthy eating in young adults R1: improving healthy eating knowledge and facilitating discovery, R2: reducing time barriers related to healthy eating, R3: providing support and social engagement. Interview questions were guided by a behaviour change framework and a template analysis was conducted using NVivo. ![]() MethodsĮighteen qualitative, semi-structured interviews were conducted across three stakeholder groups: (i) experts in dietary behaviour change in young adults (n = 6), (ii) young adult users of a healthy eating website (n = 7), and (iii) experts in chatbot design (n = 5). Therefore, the aim was to interview key informants regarding potential utility and design of a chatbot to: (1) increase young adults’ return rates and engagement with a purpose-built healthy eating website and, (2) improve young adults’ diet quality. There is a lack of understanding of the potential utility of a chatbot integrated into a website to support healthy eating among young adults. ![]()
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